Common practices of the inmate communications industry have come under criticism in recent years. Several states have started to crack down on the industry, and Global Tel Link is being sued by the Attorney General of Mississippi for some of its practices. Several other companies are named in the lawsuit. Securus Technologies is not one of the companies named as defendants in the suit.
Securus Technologies is helping to work to define the ethics of the industry. Representatives from the company continue to work with the department of corrections of several states to bring the costs down. Other states have imposed caps on what the industry can charge for its collect calls.
The other companies are working to maintain the industry status quo. It is the same status quo that allows inmates to be overcharged, double charged or charged for extra services they did not use. People confined within correctional facilities have no choice but to use the company that contracts with their facility. The charges are often passed onto the families of the prisoners.
While the prices are still high, Securus is working to help create competition, give inmates greater choices of communications services, and to prevent inmate communications firms from double charging prisoners. Reforming the industry should also improve the overall image these firms have with the public.